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Frequently Asked Questions

Find answers to the most common questions about EmpireDrop. If you can't find the answer you're looking for, please contact our support team.

General Questions

The KYC (Know Your Customer) verification can be requested by the EmpireDrop team for various reasons. Even if you have never made a deposit, you may be randomly asked to complete the KYC verification. Additionally, if a player withdraws an amount exceeding €50.00 at once, the withdrawal will be placed on hold, and KYC verification will be required. Once the KYC process is completed, the withdrawal will be promptly sent to the player.
Absolutely! Enjoy instant deposits and withdrawals on EmpireDrop. However, please note that occasional delays may arise due to factors beyond our control (such as issues with our payment provider or blockchain processing). In some cases, our team may request KYC verification from certain players for added security and compliance.
To deposit on EmpireDrop, the players can use a credit card (VISA & Mastercard) and many cryptocurrencies (such as BTC, ETH, USDT, LTC, BCH, DOGE, TRX, XRP, ADA..).
There are two convenient ways to withdraw your prizes on EmpireDrop. The first option is cryptocurrency: players can instantly withdraw the total value of all their items won in cryptocurrency. Alternatively, players can decide to receive the items won on EmpireDrop delivered directly to their home.
The balance on EmpireDrop is not withdrawable. Withdrawals on the website are only allowed for the earned prizes from box openings.
To order any items you've won on EmpireDrop, you need to navigate to the Cart page in your profile account, then click on the "Withdraw" button. From there, you can select all the items you wish to withdraw in cryptocurrency or have them delivered directly to your home.
After the player places an order our team will review it and process the item(s). The player will be able to track all their orders on the β€œDelivery Page” them until they are received at home.
The KYC (Know Your Customer) verification can be requested by the EmpireDrop team for various reasons. Even if you have never made a deposit, you may be randomly asked to complete the KYC verification. Additionally, if a player withdraws an amount exceeding €50.00 at once, the withdrawal will be placed on hold, and KYC verification will be required. Once the KYC process is completed, the withdrawal will be promptly sent to the player.
Absolutely! Enjoy instant deposits and withdrawals on EmpireDrop. However, please note that occasional delays may arise due to factors beyond our control (such as issues with our payment provider or blockchain processing). In some cases, our team may request KYC verification from certain players for added security and compliance.
To deposit on EmpireDrop, the players can use a credit card (VISA & Mastercard) and many cryptocurrencies (such as BTC, ETH, USDT, LTC, BCH, DOGE, TRX, XRP, ADA..).
There are two convenient ways to withdraw your prizes on EmpireDrop. The first option is cryptocurrency: players can instantly withdraw the total value of all their items won in cryptocurrency. Alternatively, players can decide to receive the items won on EmpireDrop delivered directly to their home.
The balance on EmpireDrop is not withdrawable. Withdrawals on the website are only allowed for the earned prizes from box openings.
To order any items you've won on EmpireDrop, you need to navigate to the Cart page in your profile account, then click on the "Withdraw" button. From there, you can select all the items you wish to withdraw in cryptocurrency or have them delivered directly to your home.
After the player places an order our team will review it and process the item(s). The player will be able to track all their orders on the β€œDelivery Page” them until they are received at home.

Reward System

The rakeback is an instant reward system for players. This system can be compared to cashback. For every box opened and money spent on EmpireDrop, the player will receive instant money in their rakeback balance. The value will depend on their fidelity rank. (The rakeback amount per transactions must be at leasts 0.01 )
Each boxes have a minimum deposit requirement to be unlocked. The deposit amount is calculated on a 30 rolling days period. The more you deposit, the better the rewards.
The available boxes can be claimed once every 24 hours. To claim them, click on it and open it on the classic box opening page. Don't forget to come claim them daily or you will miss juicy rewards!
The rakeback balance can be claimed once per hour. After claiming it, the player will need to wait one hour before being able to claim it again.
After ranking up, you will receive a new free box to open, available only once. To open and enjoy it, you can visit your inventory (on your profile page) or simply click on the box labeled 'Open' directly from the slider.
The XP of an EmpireDrop player is calculated with each bet made. With each Box or Battle opened, the player will receive XP in their Rank progression.
The rakeback is an instant reward system for players. This system can be compared to cashback. For every box opened and money spent on EmpireDrop, the player will receive instant money in their rakeback balance. The value will depend on their fidelity rank. (The rakeback amount per transactions must be at leasts 0.01 )
Each boxes have a minimum deposit requirement to be unlocked. The deposit amount is calculated on a 30 rolling days period. The more you deposit, the better the rewards.
The available boxes can be claimed once every 24 hours. To claim them, click on it and open it on the classic box opening page. Don't forget to come claim them daily or you will miss juicy rewards!
The rakeback balance can be claimed once per hour. After claiming it, the player will need to wait one hour before being able to claim it again.
After ranking up, you will receive a new free box to open, available only once. To open and enjoy it, you can visit your inventory (on your profile page) or simply click on the box labeled 'Open' directly from the slider.
The XP of an EmpireDrop player is calculated with each bet made. With each Box or Battle opened, the player will receive XP in their Rank progression.

Affiliate Program

If you want to start earning commissions from the affiliate program, you will need to create your own referral code on the affiliate dashboard (which is available at the top of the affiliates page). After that, you can start promoting and sharing your links to bring new players who are affiliated with your link/referral code.
To claim your affiliate commissions, you might go to your dashboard and if you have available funds, you will be able to claim them by clicking on the "Claim funds" button.
You have the option to generate up to 4 unique referral codes on your affiliate dashboard. These codes come with their own individual links. If you decide to do so, you can modify them at any time.
You can find the player you referred in your profile account. At the bottom of the page, there is a section that indicates "Referred by".
To track all the players you have referred using your affiliate code or link, simply visit your dashboard page, available at the top of the affiliates page.
If you want to start earning commissions from the affiliate program, you will need to create your own referral code on the affiliate dashboard (which is available at the top of the affiliates page). After that, you can start promoting and sharing your links to bring new players who are affiliated with your link/referral code.
To claim your affiliate commissions, you might go to your dashboard and if you have available funds, you will be able to claim them by clicking on the "Claim funds" button.
You have the option to generate up to 4 unique referral codes on your affiliate dashboard. These codes come with their own individual links. If you decide to do so, you can modify them at any time.
You can find the player you referred in your profile account. At the bottom of the page, there is a section that indicates "Referred by".
To track all the players you have referred using your affiliate code or link, simply visit your dashboard page, available at the top of the affiliates page.