Terms of Service | EmpireDrop

EmpireDrop Terms of Service

Last Updated: November 26, 2025

Introduction
Please read these Terms of Service (the “Terms”) carefully before accessing or using the website located at https://empiredrop.com (the “Website”) and any services provided through it (collectively, the “Services”). These Terms constitute a legally binding agreement between EmpireDrop Ltd, a company registered in the Republic of Cyprus with its registered office at 1 Souliou Street, Strovolos, Nicosia 2018, Cyprus (“EmpireDrop”, “we”, “us”, or “our”), and any natural or legal person who accesses, browses, or otherwise uses the Website or Services (“user”, “you”, or “your”).

These Terms constitute a binding legal agreement between you and EmpireDrop. By accessing or using the Website or any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any additional policies and terms referenced in them (such as our Privacy Policy, Cookie Policy, and Affiliate Program Terms). If you do not agree to these Terms, you must not access or use the Website or the Services.

General Terms

1. Eligibility: The Services are intended solely for users who are at least 18 years of age. You must be 18 years or older (or the age of majority in your jurisdiction, if higher) to create an account or use EmpireDrop. By using the Services, you represent and warrant that you meet this age requirement. EmpireDrop reserves the right to request proof of age at any time to verify eligibility. Accounts found to be used by minors will be terminated immediately, and any associated winnings or balances will be forfeited. You may not use the Services in any country, territory or jurisdiction that is a Restricted Territory.
2. Compliance with Laws: You are solely responsible for ensuring that your use of the Services is lawful in your jurisdiction. You represent that you are not located in, a citizen of, or accessing the Services from any country or region where such use is prohibited by law. EmpireDrop may restrict service to certain jurisdictions in order to comply with local laws. You agree to comply with all applicable laws and regulations, including those related to online gaming, imports of goods (for physical item deliveries), financial transactions, and taxes. You are responsible for reporting and paying any taxes or fees applicable to any rewards or earnings you obtain through the Services, as required by your local laws.
3. Modifications to Terms: EmpireDrop may modify or update these Terms from time to time. When we do so, we will update the “Last Updated” date at the top of this document. Changes take effect immediately upon posting the revised Terms on the Website. It is your responsibility to review the Terms periodically. Continued use of the Services after changes are posted constitutes your acceptance of the revised Terms. If you do not agree with a change, you must stop using the Services.
4. Governing Law: These Terms and any dispute or claim arising from them or the Services shall be governed by the laws of the Republic of Cyprus, without regard to its conflict of laws principles. By using the Services, you expressly agree that the laws of Cyprus will govern all matters relating to your use of EmpireDrop. (See Section 9 on Dispute Resolution for jurisdiction and venue details.)
5. Definitions: In these Terms, “Account” means your registered user account on EmpireDrop; “Website” refers to https://empiredrop.com; “Services” refers to all features and offerings provided via the Website; “user” or “you” refers to any person accessing or using the Services; “EmpireDrop” or “we” refers to EmpireDrop Ltd and its affiliates and agents. Capitalised terms not defined in this Section 1.5 have the meaning given to them elsewhere in these Terms or, where applicable, in our Privacy Policy, Cookie Policy or Affiliate Program Terms.
6. Restricted Territories
  For these Terms, “Restricted Territories” means any country, territory or jurisdiction in which We do not offer the Services, whether in whole or in part, from time to time. The Restricted Territories currently include: Aruba, Afghanistan, Angola, Anguilla, Netherlands Antilles, United Arab Emirates, Armenia, Antarctica, French Southern Territories, Antigua and Barbuda, Azerbaijan, Burundi, Benin, Bonaire (Sint Eustatius and Saba), Burkina Faso, Bangladesh, Bahrain, Belgium, Bolivia, Barbados, Brunei Darussalam, Bhutan, Bouvet Island, Botswana, Central African Republic, Cocos (Keeling) Islands, Côte d'Ivoire, Cameroon, Congo (Democratic Republic of the), Congo, Comoros, Cabo Verde, Cuba, Christmas Island, Cayman Islands, Cyprus, Djibouti, Dominica, Dominican Republic, Algeria, Egypt, Eritrea, Western Sahara, Ethiopia, Falkland Islands (Malvinas), Gabon, Georgia, Guernsey, Ghana, Gibraltar, Guinea, Gambia, Guinea-Bissau, Equatorial Guinea, Grenada, French Guiana, Guyana, Hong Kong, Heard Island and McDonald Islands, Haiti, Indonesia, Isle of Man, India, Iran, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Cambodia, Saint Kitts and Nevis, Kuwait, Laos, Lebanon, Liberia, Libya, Sri Lanka, Lesotho, Macao, Morocco, Madagascar, Mali, Myanmar, Mongolia, Mozambique, Mauritania, Mauritius, Malawi, Malaysia, Mayotte, Namibia, Niger, Norfolk Island, Nigeria, Nicaragua, Nepal, Oman, Pakistan, Panama, Philippines, North Korea, Palestine, Rwanda, Sudan, Senegal, Singapore, Saint Helena, Svalbard and Jan Mayen, Sierra Leone, Somalia, Saint Pierre and Miquelon, South Sudan, Sao Tome and Principe, Suriname, Eswatini, Seychelles, Syrian Arab Republic, Chad, Togo, Thailand, Tajikistan, Turkmenistan, Timor-Leste, Tunisia, Taiwan, Tanzania, Uganda, Ukraine, Uzbekistan, Vatican, Virgin Islands (U.S.), Vietnam, Wallis and Futuna, Yemen, South Africa, Zambia, Zimbabwe.
We may update the list of Restricted Territories at any time to reflect changes in applicable laws and regulations, our licensing or risk requirements, or our internal policies. The most current list of Restricted Territories will be reflected in these Terms and/or on the Website.
You must not register for an Account, access the Website or use the Services if you are located, resident, established, incorporated, a citizen of, or otherwise have a sufficient connection with any Restricted Territory. It is your responsibility to ensure that your access to and use of the Services is not prohibited under the laws of the country or territory where you are located or resident. We may suspend or close your Account and void or cancel any transactions, bonuses, rewards or withdrawals if we reasonably believe that you are accessing the Services from a Restricted Territory, or have circumvented, or attempted to circumvent, any such restrictions (including through the use of VPNs, proxies or similar technologies).
Privacy and Data Protection. By using EmpireDrop, you also agree to the collection and use of information as outlined in our detailed Privacy Policy (if provided separately). If you do not agree with how we handle your data, please do not use the Services.
Severability: Should any provision of these Terms (or portion thereof) be held to be invalid or unenforceable by a court of competent jurisdiction, then that provision shall be construed, limited, or, if necessary, severed to the extent necessary, to eliminate its invalidity or unenforceability, and the remaining provisions of the Terms will remain in full force and effect.
Entire Agreement: These Terms (along with any other policies or documents expressly incorporated by reference, such as our Privacy Policy, and any specific rules for particular promotions or features) constitute the entire agreement between you and EmpireDrop regarding the Services. They supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and us regarding the subject matter of these Terms.
No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If you violate the Terms and we don’t immediately act, it doesn’t mean we are giving up our right to act on that or future violations. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of EmpireDrop.
Transfer of Rights: You may not assign or transfer any of your rights or obligations under these Terms to any other person without our prior written consent. Any attempt to do so without consent will be null and void. EmpireDrop may freely assign or transfer these Terms without notice to you. These Terms will be binding upon and inure to the benefit of the parties and their permitted successors and assigns.
Language: These Terms may be provided in multiple languages for convenience. In case of any discrepancy or conflict between the English version and a version in another language, the English version shall prevail to the extent not prohibited by local law. All communications from us to you will be in English, unless we specifically offer support in another language and you correspond in that language.
Contact Information: If you have any questions, concerns, or disputes about these Terms or the EmpireDrop Services, you can reach us at:

Email:
- General requests: [email protected]
- Regarding orders, deliveries and physical item issues: [email protected]
Mail: EmpireDrop Ltd, 1 Souliou Street, Strovolos, Nicosia 2018, Cyprus.

Account Terms

Registration and Account Information: To use certain features of EmpireDrop, you must create an Account. You agree to provide truthful, accurate, and complete information during registration (such as a valid email address and any other required details) and to keep your account information updated. You must not misrepresent your identity, age, or affiliation with any person or entity. EmpireDrop may reject any registration or close any Account that contains false, outdated, or incomplete information. You are responsible for maintaining the confidentiality of your login credentials and for restricting access to your Account. You agree not to share your account or password with others. Any activity on your Account will be presumed to be authorized by you, and you are responsible for all activities that occur under your credentials.
One Account Policy:
Each user is strictly limited to one Account on EmpireDrop. This limit applies on a per-person, per email address, per IP address and per residential address basis. You may not create or use more than one Account for any reason. This includes (without limitation) creating additional Accounts to bypass restrictions, to take advantage of promotions, bonuses or referrals, or for any form of deception or fraud.
You must not share an Account or allow others to use your Account. EmpireDrop also generally prohibits multiple Accounts from the same household, IP address, device or residential address. In exceptional and legitimate circumstances, we may allow multiple Accounts, but only with our prior express permission.
If we detect that you have created, are associated with, or are otherwise benefiting from more than one Account, or if you attempt to circumvent this one-account policy, We may suspend or terminate all related Accounts. In such cases, you may forfeit any balances, items, bonuses or rewards associated with those Accounts (see Section 2.5 below on Suspension & Termination).
Account Security: You are responsible for the security of your Account. Keep your login credentials (username, password, and any two-factor authentication, if enabled) confidential. Do not allow any third party to access or use your Account. EmpireDrop will never ask you for your password; be cautious of any attempts by others to trick you into revealing login details. If you suspect any unauthorized access to your Account or any breach of security, you must notify us immediately at our support email. EmpireDrop is not liable for any loss or damage arising from unauthorized use of your Account, and you may be held liable for losses incurred by EmpireDrop or others due to such unauthorized use.
Know Your Customer (KYC) Verification: EmpireDrop reserves the right to perform identity and age verification (“KYC”) at any time, either randomly or for specific reasons such as suspicious activity or before processing withdrawals. You agree to comply with any such requests and provide the requested documentation in a timely manner. Verification documents may include, but are not limited to, a government-issued photo ID, proof of address, selfies or live identity checks, and proof of payment method ownership. We may also require KYC for cumulative withdrawals that exceed certain thresholds or in cases of unusual account behavior. KYC verification may also be required on your first deposit if you wish to claim the welcome offer we provide. Until your identity is verified to our satisfaction, we may freeze your Account balance, withhold withdrawals, or restrict access to certain Services. If you fail KYC verification or refuse to provide requested documents, EmpireDrop may deny the withdrawal and suspend or terminate your Account (with potential forfeiture of funds as outlined in Section 2.5). All personal information collected for KYC is handled in accordance with our Privacy Policy.
Account Suspension and Termination: EmpireDrop may suspend (temporarily disable) or terminate (permanently close) your Account at our sole discretion for reasons including, but not limited to: violation of these Terms, suspected fraudulent activity, failure to comply with KYC requests, multiple account violations, chargeback or payment disputes, or any behavior that we deem harmful to the Services or other users. We may take these actions with or without prior notice to you, depending on the severity of the issue. If your Account is suspended, you will be notified of the status and any steps you must take to resolve the issue (if resolution is possible). If your Account is terminated:
Termination for Cause: If we terminate your Account due to your violation of these Terms or for fraud, abuse, or illegal activity, you forfeit any and all rights to any account balance, in-game items, rewards, referral commissions, or other assets in your Account. Such funds and items will be considered void and property of EmpireDrop, without the possibility of refund or reinstatement. You will not be allowed to create a new Account. We reserve the right to pursue legal action or seek compensation for any harm or costs incurred due to your violations.
Termination without Cause: If we terminate or discontinue your Account for reasons other than misconduct, we will make a reasonable effort to notify you in advance. Where feasible, we may allow you to withdraw any eligible account balance or remaining prizes in your Account before closure. If we cannot reach you or you do not withdraw within the provided time frame (which will be at least 30 days from notice, if notice is given), any remaining balance or items may be forfeited.
Account Closure by You: You may request to close your Account at any time by contacting our support team. Upon account closure by your request, we may, at our sole discretion, allow you to withdraw any remaining withdrawable balance or prizes in accordance with these Terms and the Refund and Cancellation Policy (Section 8), subject to KYC and withdrawal conditions. Any non-withdrawable deposited balance, as well as any unused promotional bonuses, experience points or loyalty rewards, will be void.
Account Inactivity: If your Account remains inactive for an extended period, EmpireDrop reserves the right to classify it as a dormant account. We may notify you via your registered email of inactivity. If your Account remains inactive for one (1) year and there are funds available on your Account balance, we may charge a maintenance/administration fee of €10 per month by deducting it from your balance for Services management. Dormant accounts might be closed after additional prolonged inactivity. Any remaining non-withdrawable balance (site credits) in a closed dormant account may be forfeited, while any withdrawable items or funds might be handled in accordance with applicable law. To avoid this, make sure to log in and use the Services periodically.

Services Provided

Services: EmpireDrop offers a variety of online interactive games and reward features centred around virtual “mystery boxes” and related mechanics. By using the Services, you understand and agree to the nature of these offerings as described below.
Entertainment-Only Nature; No Gambling or Betting. EmpireDrop is offered solely as an online entertainment service. When you pay to open a Mystery Box or use any other paid feature, you are purchasing access to a digital entertainment experience that uses randomization to determine virtual or physical prizes. The Services are not designed or marketed as, and you must not treat them as, any form of gambling, betting, casino game, lottery, financial product, investment or savings scheme. There is no expectation of profit, and you should assume that, over time, the total value of prizes you receive may be less than the total amount you have spent. You must never use the Services as a source of income, financial return or financial planning.
Specific features of our Services include, but are not limited to, the following:
Mystery Boxes: The core of EmpireDrop’s Website is the Mystery Box. A “Mystery Box” is a virtual box or package that can be opened to reveal a random item or prize. Each box is listed at a certain price (in Euros or equivalent credits), which you must pay (using your account balance) to open it. When you open a Mystery Box, you have a chance to receive virtual or physical items of varying value. Some items are high-value, and others are of lesser value. You acknowledge that the outcome of opening a box is random and that you are not guaranteed to get an item equal to or greater than the box’s price on every attempt. By purchasing and opening a Mystery Box, you accept the risk that the prize revealed may be worth less than the cost of the box. EmpireDrop uses a provably fair algorithm or certified randomization method to determine box outcomes, ensuring that each box opening is fair and unbiased. (For more information, see our “Provably Fair” page on the Website.) All images or descriptions of potential box contents on the Website are for illustrative purposes; actual items awarded may vary in appearance or model. EmpireDrop makes every effort to accurately represent possible prizes, but we do not guarantee that your device’s display of an item or any preview animation will exactly match the actual prize you win.
Box Battles (PvP Battles): EmpireDrop may offer a feature called “Battles” or “Case Battles,” where two or more users can participate in opening boxes competitively. In a Box Battle, each participating player contributes the cost to open one or multiple identical boxes, and all players open their boxes at the same time. The values of the items revealed by each player are compared according to the battle’s rules. Typically, the player who unboxes the highest total value of items wins the battle and receives a prize, which may consist of all the items opened in that battle (winner-takes-all) or a predefined distribution of items or value among the winners (depending on the specific battle mode or rules). By joining a Battle, you agree that if you lose the battle, you will not retain the items you revealed; those items will be transferred to the winner as part of the prize. Battles add an extra competitive dimension to the box opening experience, but carry the same risk: there is no guarantee you will win. EmpireDrop is not responsible for any loss you incur by participating in Battles. All Battle outcomes are determined fairly using the same randomization principles as individual boxes. Any attempt to collude with other players or manipulate the outcome of a Battle is strictly prohibited (see Abuse Policy in Section 5).
Item Upgrade Game: EmpireDrop provides an “Upgrade” feature (also known as item upgrade or trade-up) where users can risk an amount from their Account balance for a chance to obtain an item available on the Website. The Upgrade game typically works as follows: you choose the amount you want to stake from your balance (the “input”) and select a target item (or target value) you want to try to obtain. The system will display the probability of success (which is usually inversely related to the difference between your input amount and the value of the target item). You then confirm to attempt the upgrade. If the upgrade attempt is successful (determined randomly and fairly), the staked amount is consumed and the target item is made available to you on your Account (in the prizes/items section of the Website). If the attempt fails, the staked amount is lost and you do not receive the target item. By using the Upgrade feature, you understand that you are risking the amount you select for a chance at a better item, and failure will result in the loss of that item. The odds of success and all outcomes in the Upgrade game are generated fairly (often through provably fair algorithms) and cannot be altered. EmpireDrop does not guarantee any particular success rate; the displayed odds are accurate to the best of our knowledge and are the same for all users given the same input and target parameters.
Tower. EmpireDrop may offer a game currently branded as “Tower” (the “Tower Game”). In the Tower Game, you select a Play Amount from your Account balance and make sequential selections from a grid of tiles. Each selection reveals an outcome. Certain outcomes allow you to progress to the next level and increase the potential return shown to you, while other outcomes end the round and you lose the Play Amount used for that round. Where the Tower Game offers a “cash out” option, you may choose to cash out before the round ends, in which case the displayed return is credited to your Account in accordance with the rules shown on the Website.
Other Games and Features: EmpireDrop may introduce or offer additional game modes or features for user entertainment, such as “Tower” games, challenges, mini-games, or special events. All such features will be described on the Website and are also subject to these Terms. Any additional rules or terms for a particular event or game will be made available within the Website; by participating in those, you agree to abide by those additional rules. In case of any conflict between such specific rules and these Terms, these Terms will prevail unless the special rules explicitly state otherwise.
Virtual Currencies and Credits: EmpireDrop may use an internal virtual currency or credit system for the Services. This internal balance is used to interact with the Services. These credits or balances have no cash value outside of the Website and are not directly withdrawable (see Sections 3.10 and 4 for details on deposits and withdrawals). They exist solely for use within the Services. EmpireDrop may also issue bonus credits or points (such as experience points “XP” or loyalty points) as part of promotions or the loyalty program, which may have their own usage terms. You do not own any virtual currency or items; rather, you have a limited, revocable license to use them within the Services under these Terms.
Rakeback and Rewards System: EmpireDrop offers a loyalty reward system that includes rakeback and other bonuses to reward active users. Rakeback is a feature comparable to cashback: a percentage of the money you spend on opening boxes (or other games) is returned to you in the form of a separate balance or reward. When you open boxes or participate in games, EmpireDrop will credit a portion of your spend into your rakeback balance. The exact percentage or amount depends on your loyalty level (see 3.7 below) and current promotions. Rakeback balance accumulates as you play and can be claimed as real usable balance periodically. Once claimed, rakeback funds are added to your main balance for use on the Website (or possibly for withdrawal if specific conditions are met). Note that extremely small transactions might not generate rakeback if they are below a minimum threshold (for instance, if the calculated rakeback is less than €0.01, it may not be credited). Rakeback is a reward, and EmpireDrop reserves the right to adjust the rakeback rates, conditions, or availability at any time. Abuse of the rakeback system (such as trying to artificially generate rakeback through exploitative means) is prohibited.
Loyalty Levels and Daily Free Boxes: EmpireDrop values loyal users and may implement a loyalty level or VIP program. As you play and spend on EmpireDrop, you gain experience points (XP) or fidelity points that contribute to your user level or rank. Achieving higher loyalty levels can grant various benefits, such as higher rakeback percentages, access to exclusive promotions or events, and free bonus boxes. Daily Free Boxes: Depending on your activity or level, you might be eligible for certain free mystery boxes (daily or otherwise). Typically, EmpireDrop unlocks daily free box rewards based on your recent deposit activity or level attained:
For instance, there may be multiple tiers of daily free boxes, each with a required total deposit amount (within the last 30 days) to unlock. If you have deposited at least the required amount for a tier, you can claim that tier’s free box once every 24 hours. The more you deposit (or the higher your VIP level), the better the daily free rewards you can access.
Free boxes (whether daily or awarded upon ranking up) must be claimed and opened within the specified time, or they expire. For daily boxes, you can claim each eligible free box once per day (with “day” defined by the timer or reset time provided on the Website). If you do not log in to claim and open your daily free box on a given day, you lose that day’s reward, which does not accumulate.
When you achieve a new loyalty rank or level, EmpireDrop may grant a one-time free mystery box or other bonus as a congratulations. These one-time rewards for levelling up are available only once per level and should be claimed within the timeframe specified.
All loyalty rewards, rakeback (as described in Section 3.6), Daily Free Boxes, free credits, promo codes, bonus balance and any similar features that are provided without additional direct payment by you (collectively, the “Free Features”) are optional benefits provided at our sole discretion. Free Features are always subject to the terms of this Agreement and to any additional rules or conditions that We publish on the Website or in your Account interface. Although some parts of the Website may describe the Service as “free to play” or refer to “no spending” or “free credits”, you acknowledge and agree that Free Features are limited and conditional, may require you to meet activity, rank, deposit or other eligibility criteria, and do not guarantee any particular level of access or value.
We may change, limit, suspend or withdraw any Free Feature at any time, for any reason, without prior notice. Access to Free Features may be capped in frequency, time-limited, restricted per user, household, IP address, device or residential address, and/or subject to additional wagering or usage requirements before any related winnings become withdrawable. You have no right to compensation, refund or other remedy if any Free Feature is not available to you, is modified or withdrawn, or if you fail to meet the applicable eligibility or usage conditions. Abuse of Free Features (including multi-accounting or attempts to farm rewards) is prohibited and may result in suspension or termination under Sections 2.5 and 5.
Bonus funds and free credits may be subject to wagering or usage requirements before any associated winnings become withdrawable; the specific conditions will be set out in the applicable promotion terms.
Physical Item Prizes and Delivery: Many of the prizes obtainable from Mystery Boxes on EmpireDrop are physical items. In addition to third-party branded items, the Website may also offer an ‘EmpireDrop Merch’ section with EmpireDrop-branded merchandise (such as clothing and accessories). If you obtain a prize that can be redeemed for a physical item, the value of that prize will be credited and shown on your Account in value format (rather than as an item image). You may then use your available balance/value to place an order for eligible items through the Shop, as displayed on the Website..
Minimum Value for Delivery. Physical delivery may be available only for items with a listed value above €50 (or equivalent). Items valued at €50 or below may not be eligible for delivery and may only be available for exchange/withdrawal in other forms as displayed on the Website.
Ordering Flow / Shop. To request delivery, you must submit an order through the Website and provide a valid shipping address and any other information we reasonably request to process delivery. We may change the ordering process and Website interface from time to time (including replacing any “cart” functionality with a Shop/marketplace flow). Orders are placed by selecting items from the Shop and paying using your available Account balance/value.
You will be required to provide a valid shipping address and complete the order process through the Website. Make sure your delivery information is accurate and complete. EmpireDrop is not responsible for delays or losses caused by incorrect or incomplete address information provided by you. Delivery times can vary. Once you request delivery, our team will review and process the order. Items are typically shipped via reputable carriers. You will be able to track your order through a “Delivery” page or via tracking information provided once the item is shipped. While we strive to deliver as quickly as possible, we do not guarantee any specific delivery timeframe. External factors may impact delivery speed.
If the delivery is international (outside of our shipping origin), you may be responsible for any import duties, taxes, or fees imposed by your country’s customs agency. EmpireDrop has no control over these charges and cannot predict their amount. You are considered the importer of record and must comply with all laws and regulations of the destination country. We recommend checking with your local customs office for any potential fees before ordering a physical item.
If a particular item is unavailable or cannot be shipped to your location, EmpireDrop may, at its discretion, offer you a substitute item of similar value or offer to credit your Account with an equivalent value (which could be used on the Website or withdrawn in crypto). EmpireDrop will contact you in such cases to discuss alternatives. In addition, if the market price of an item has changed significantly compared to the value displayed on EmpireDrop at the time you requested delivery, EmpireDrop may cancel the order and either (i) credit your Account with the value displayed on EmpireDrop at the time of the request, or (ii) offer you an alternative item within a similar price range based on the value displayed on EmpireDrop at the time of the request.
Risk of loss and title for physical items pass to you upon delivery of the item to the carrier. This means that once we hand the item over for shipment, you assume the risk. We will, however, assist in providing tracking and support in case of issues during shipping. If an item is lost or damaged in transit, please contact support; we may help you file a claim with the carrier or consider replacement on a case-by-case basis, but we do not guarantee replacement for items lost by third-party carriers.
Cryptocurrency Withdrawals for Items: As an alternative to physical delivery, EmpireDrop allows you to withdraw the value of your won items in the form of cryptocurrency. This provides a fast and convenient way to “cash out” your prizes. How it works:
In the relevant section of your Account (for example, your prizes/withdrawal page or the Shop/marketplace interface, as displayed at the time), select the eligible prize value/amount you wish to withdraw (as displayed on the Website). EmpireDrop will show the equivalent cryptocurrency value that you will receive for those items. Typically, the crypto value is determined by EmpireDrop based on the item’s current market price or a predefined site valuation in Euros, converted to a cryptocurrency (such as Bitcoin, Ethereum, USDT, or other supported coins).
You will need to provide a valid cryptocurrency wallet address to receive the funds. It is your responsibility to ensure the wallet address is correct and that it corresponds to the cryptocurrency being sent.
Once processed, the cryptocurrency withdrawal will transfer the funds to the blockchain address you provided. EmpireDrop aims to process crypto withdrawals instantly or very quickly (often within minutes). However, processing might occasionally be delayed due to additional verification needs, unusually high network traffic, or maintenance. Additionally, blockchain transactions themselves require confirmations, which can cause delays outside our control.
Network Fees: Cryptocurrency withdrawals may be subject to blockchain network fees (miner/gas fees). EmpireDrop either covers these fees or deducts them from the withdrawal amount, depending on our policy at the time. We will inform you if any fees are deducted. In general, the amount you confirm to withdraw is what you will receive (we strive to show any fee adjustments upfront).
Once a crypto withdrawal is executed on the blockchain, it cannot be reversed. EmpireDrop is not responsible for funds sent to an incorrect or unsupported wallet due to user error. Always double-check the address you input. If a withdrawal does not arrive, contact support, and we will provide transaction details (TX hash) to help you locate the funds, but we cannot retrieve funds sent to the wrong addresses or unsupported wallets.
EmpireDrop may set minimum or maximum limits for cryptocurrency withdrawals for security or compliance reasons. If your withdrawal request is below a minimum amount, you will be notified to withdraw a larger sum or accumulate more winnings before withdrawing. If above a maximum, we may split the payout into multiple transactions or use additional security checks.
Skins Withdrawals (where available). In addition to cryptocurrency withdrawals, EmpireDrop may also allow certain eligible digital items (such as in-game “skins”) to be withdrawn using the withdrawal method and instructions shown on the Website (for example, to a supported third-party account or trade link). Availability, eligible items, and any requirements or limits for skins withdrawals may change over time and will be displayed at the time you submit the request.
Non-Withdrawable Balance: Funds you deposit to EmpireDrop are converted into an internal balance that can only be used within the Services. The deposited balance itself is not directly withdrawable as cash or cryptocurrency. Only prizes you have won and chosen to cash out, and any affiliate commissions or other expressly designated rewards, may be withdrawn in accordance with these Terms. Before any cashout/withdrawal is permitted, amounts deposited must be used at least once within the Services (a 1× turnover requirement), as determined by EmpireDrop’s records, and we may impose additional checks or holds where we detect suspicious activity or chargeback risk. You cannot deposit funds for the purpose of transferring them through the Website without using the Services. Except in the limited cases described in the Refund and Cancellation Policy (Section 8), all deposits are final and non-refundable.

Deposits and Withdrawals

Deposits fund your non-withdrawable balance as described in Section 3.10. EmpireDrop supports various methods for depositing funds into your account and for withdrawing eligible winnings and rewards. By making a deposit or requesting a withdrawal, you agree to the following terms and any additional instructions provided on the Website’s cashier or payment pages:

Deposits Methods and Processing:
Accepted Payment Methods: We accept deposits via credit/debit cards (including Visa and MasterCard) and a range of cryptocurrencies. All deposit transactions are handled through our third-party payment processors or crypto payment gateways. By depositing, you authorize us and our payment partners to charge your chosen payment method for the amount you specify.
Credit/Debit Card Deposits: If you deposit by card, you must use a card that is issued in your name. You may be required to provide the cardholder's name, card number, expiration, CVV, and possibly complete 3-D Secure verification (depending on your bank). All card transactions will be encrypted and processed securely. In some cases, your bank may treat the transaction as a purchase or a cash advance; any fees or charges from your bank are your responsibility. We do not charge a fee for card deposits, but be aware that currency conversion may apply if your card is not denominated in Euros, and your bank might convert the charge at its exchange rate.
Cryptocurrency Deposits: When depositing with crypto, EmpireDrop will provide you with a unique deposit address (or QR code) for the specific cryptocurrency you selected. You must send the crypto to that exact address. Make sure you only send the specified coin to that address. Sending any other currency or using the wrong blockchain network may result in permanent loss of funds, for which EmpireDrop is not responsible. In some cases, if a deposit is not credited due to a user error (for example, sending funds using the wrong network or to an incorrect address format), EmpireDrop may attempt to assist with recovery through our cryptocurrency service provider, but recovery is not guaranteed and may be subject to additional fees charged by the provider and/or EmpireDrop. A deposit is credited to your account after a required number of blockchain confirmations. Most crypto deposits will appear in your EmpireDrop balance after a short time. We aim for deposits to be reflected instantly once the network confirms them, but there could be delays if the blockchain is congested or if our system flags a transaction for manual review.
Deposit Limits: EmpireDrop may impose minimum or maximum deposit limits per transaction or per day. These limits will be indicated on the deposit interface. If you attempt to deposit less than the minimum, the funds might not be credited (and could be returned or held until the minimum is met). If you attempt more than the allowed maximum, the transaction may be declined. We also reserve the right to limit the total amount you can deposit within a certain time frame if necessary for responsible gaming or compliance reasons.
Promotional Deposits: Occasionally, we may offer deposit bonuses or incentives. Such promotions will have specific terms (possibly wagering requirements or usage restrictions), which will be provided in the promotion details. Any attempt to abuse deposit bonuses (such as attempting to withdraw bonus funds without meeting requirements) is prohibited.
Deposits Processing Time: In general, deposits are processed immediately. You should see your balance updated within seconds or minutes for most methods. If a deposit does not appear after a reasonable time, do not repeat the transaction immediately; instead, contact support with your transaction details to avoid double charges. Sometimes, external factors (bank delays, additional verification, blockchain delays) can cause deposits to take longer. EmpireDrop is not liable for any delays outside our direct control, but we will assist in resolving any deposit issues.
Withdrawals - General Conditions:
Withdrawal Eligibility: You may request a withdrawal only for prizes or funds that are withdrawable. Your deposited balance itself is not eligible for direct withdrawal. Before a withdrawal can be processed, you must have a verified account (and pass KYC if requested). EmpireDrop reserves the right to verify your identity and eligibility each time you request a withdrawal, especially for first-time withdrawals or large amounts.
Same Method Rule. Where we allow monetary withdrawals (including any exceptional refunds of deposits or withdrawals of eligible winnings and rewards), we may require that they be made using the same payment method and, where applicable, the same account, card or wallet that you used to make the corresponding deposits, unless we agree otherwise. If the original payment method cannot be used for withdrawals (for example, because it does not support payouts, has expired, has been closed, or is not available in your region), we may allow or require an alternative withdrawal method and may request additional identity and payment verification before processing such withdrawals.
Payment Methods for Withdrawals: All withdrawals are generally fulfilled in the form of cryptocurrency or physical item shipments. We do not typically process withdrawals back to credit cards or bank accounts for prizes. If you have won cash-equivalent prizes or your inventory value, we will pay it out in crypto (or possibly in a rare case via another method we arrange with you, at our discretion). For affiliate earnings, we may credit those directly to your EmpireDrop balance, which you can then withdraw via crypto as well.
Withdrawal Requests: To initiate a withdrawal, you will use the Website’s withdrawal interface. You must provide all necessary information If a withdrawal requires additional information, approvals, or actions on the side of any third-party platform or service you use to receive funds or items (for example, a wallet provider, exchange, blockchain network, or other external service), EmpireDrop is not responsible for any delays, failures, or issues caused by that third party or by your failure to provide the required information to that third party.
Withdrawal Processing Time: EmpireDrop aims to process withdrawal requests quickly and efficiently. Crypto withdrawals are often processed instantly or within a few minutes after request, provided no manual review is needed. Physical item orders are processed typically within a few days (for handling and packaging) and then shipped; total delivery time will vary as explained earlier. We strive to notify you if a withdrawal is on hold for any reason. If your withdrawal remains pending longer than expected, please contact support for an update. Withdrawals may be delayed for several reasons, including but not limited to:
1. Pending KYC verification (if you haven’t completed it or we need an update).
2. Manual review for fraud or compliance (especially if the withdrawal is unusually large or out of pattern for the account).
3. Technical issues or maintenance with the withdrawal system or blockchain.
4. Weekends or holidays affecting our staff's availability for manual checks (though crypto is often automated 24/7).
Withdrawal Limits and Batches: EmpireDrop may impose withdrawal limits (daily, weekly, per transaction), especially for new accounts or if required by compliance. Large withdrawals might be broken into smaller transactions or processed over several days. We will communicate with you if this is the case. These measures are for security and anti-money laundering purposes.
Fees: EmpireDrop does not charge a fee for processing a standard withdrawal of your legitimate winnings. Our payment service providers or other third-party providers may charge fees in connection with processing withdrawals (including cryptocurrency or other payout methods), and we may pass through such third-party fees to you where applicable. Any such fees will be disclosed to you before you confirm the withdrawal. Cryptocurrency withdrawals may incur network transaction fees, which either reduce the net amount you receive or are covered by us. If there are any service fees, those will be clearly communicated before you confirm the withdrawal. We will never take hidden fees from your withdrawal without informing you.
Destination and Ownership: Withdrawals will only be sent to accounts or wallets owned by the verified EmpireDrop account holder. You must not request a withdrawal to a third-party’s wallet or arrange delivery of an item to someone else’s address without our approval. This is to prevent fraud and money laundering. We reserve the right to refuse a withdrawal if we suspect the destination is not under your ownership or control. We may require proof that a particular crypto wallet or payment account belongs to you.
Reversals: Once a withdrawal has been approved and processed by us:
1. For crypto: we cannot cancel or reverse it after the transaction is submitted to the blockchain. Ensure everything is correct before confirming.
2. For shipped items: if you wish to cancel a physical item shipment, you must contact us before we place the order for that item with our supplier/carrier (or otherwise mark it as “ordered” in our system). Once an item has been ordered by us, the delivery request cannot be reversed or cancelled (you may choose not to accept delivery, but that is at your own risk and expense). Unclaimed or returned packages may be stored or disposed of by us if we cannot arrange re-delivery; any additional shipping costs for re-delivery due to user error may be charged to you.
Special Circumstances: If you have a withdrawable prize but are unable to use the standard methods (for instance, if a particular crypto is not available in your country, or you cannot receive shipments due to local regulations), contact support. We will attempt to find a reasonable alternative method to get your prize to you, but this cannot be guaranteed. Under no circumstances will EmpireDrop send funds to any sanctioned countries or to individuals on any financial/watchlist sanctions lists; any such withdrawal requests will be denied.
Anti-Fraud and Verification for Payments: EmpireDrop maintains a strict anti-fraud policy.
Chargebacks or Reversed Transactions: If you deposit funds via credit card or any other method and subsequently initiate a chargeback, dispute, or reversal of the payment with your bank or payment provider, this is considered a violation of these Terms. We reserve the right to immediately suspend or terminate your Account in such cases. We also reserve the right to dispute any chargeback and provide evidence to the financial institution that the charges were authorized and valid. If a chargeback occurs, any winnings or items corresponding to that deposit will be void, and any balance remaining on your account may be seized to offset the loss. EmpireDrop may also charge you for any resulting fees or costs incurred due to the chargeback.
We monitor deposits and withdrawals for any signs of money laundering or illicit activity. If a deposit is flagged as suspicious, we may delay crediting it and request additional verification (such as proof of ownership of the payment method or source of funds). If we find that funds were obtained unlawfully or the deposit transaction itself was fraudulent, we will void the transaction and may close the Account.
No Third-Party Payments: You must deposit from your own accounts or crypto wallets. Deposits from third parties are not allowed without explicit permission and thorough verification. Similarly, we will not withdraw to third-party accounts. This is to protect against fraud and comply with regulations. If we discover you have used a payment method that is not yours, we may return the funds (if possible) to the source and refuse the deposit, or require a full KYC on both you and the payment method owner (which is generally not allowed).
Rejection of Payments: EmpireDrop reserves the right to refuse or return any deposit at our discretion. We may also refuse a withdrawal if it doesn’t meet the conditions. In such cases, we will inform you of the decision and may request additional steps from you.
KYC for Payments: As noted, KYC might be required especially when withdrawing, but we might also perform verification on large or suspicious deposits. We adhere to Anti-Money Laundering (AML) regulations and may report suspicious transactions to relevant authorities.

User Conduct and Abuse Policy

EmpireDrop is committed to providing a fair, enjoyable, and safe environment for all users. To that end, all users must adhere to the following conduct guidelines. Any form of abuse, cheating, or violation of these rules can result in penalties including account suspension, termination, confiscation of funds, and/or legal action. By using our Services, you agree NOT to engage in any of the following prohibited activities:

Multi-Accounting: Creating, using, or controlling more than one Account per person is strictly forbidden (see Section 2.2 One Account Policy). This includes using alternate emails, identities, VPNs/proxies, or any other means to circumvent the one-account rule. It also includes coordinating with others in your household to create multiple accounts if not approved by us. If you have an existing account, you may not create a new one without explicit permission from EmpireDrop (even if you attempt to close the first). Violation of this rule will result in all related accounts being suspended or terminated and any associated balances, items, or rewards being forfeited.
Collusion and Teaming: You must not collude with, team up with, or conspire with other users to gain an unfair advantage. Any attempt to artificially influence results through coordination is cheating. If collusion is detected, all involved accounts may be penalized.
Use of Bots or Automation: All interactions with the EmpireDrop Services must be executed by you manually through the provided interface. The use of bots, scripts, automated tools, or any non-human interaction to open boxes, participate in battles, perform upgrades, farm rewards, or any other activity on the Website is strictly prohibited. Likewise, any attempt to scrape data or manipulate the Website via automated means is forbidden. EmpireDrop employs anti-bot measures (including potential device fingerprinting and challenge tests) to detect automated usage. Accounts found to be using automation will be banned, and any gains from such activity will be voided.
Exploiting Bugs or Vulnerabilities: You must not attempt to exploit any bug, glitch, design flaw, or technical vulnerability on the Website or its systems. If you discover a bug or error, you should report it to us rather than exploiting it for personal gain. This includes any issue that unexpectedly provides you with winnings, credits, referral bonuses, or any advantage that was not intended. EmpireDrop reserves the right to void any outcomes (prizes, balance) that were obtained through exploitation of a bug or error, and to seek restitution for serious exploit abuse. Depending on severity, exploiting the system can lead to immediate termination of your Account and possibly legal action if it involves theft or fraud.
Fraudulent Activity: You shall not engage in any fraudulent behavior, which includes but is not limited to using stolen payment methods, attempting to impersonate another person, providing false documents or information, or attempting to deceive EmpireDrop and its users. Any form of payment fraud will result in immediate account closure and potential legal proceedings. Do not attempt to launder money through our Website. EmpireDrop works closely with payment processors and authorities to detect and prevent fraud.
Abuse of Promotions & Referrals: EmpireDrop may offer promotional incentives, bonus codes, referral programs (see Affiliate Program Terms), and other offers. Abusing these promotions is prohibited. Abuse may include creating multiple accounts to claim multiple signup bonuses, using throwaway accounts to generate referral commissions for a main account, or sharing referral codes in unauthorized places. It also includes any attempt to farm loyalty rewards or daily bonuses by illegitimate means. If we determine you have abused a promotion, we may void bonus credits, cancel referrals, and ban your account.
Harassment and Hate Speech: We expect users to treat each other with respect. If EmpireDrop provides chat features, forums, or any social interaction avenues, you must not engage in harassment, hate speech, or any form of abusive content. Prohibited behavior includes: using slurs or derogatory epithets related to race, ethnicity, national origin, religion, gender, sexual orientation, or disability; threatening or bullying other users; spamming or flooding chat; repeatedly insulting or provoking others; or any other conduct that EmpireDrop deems offensive or harmful. We have zero tolerance for hate speech and extreme harassment. EmpireDrop moderators may mute or ban users from chat features for violations, and severe or repeated misconduct can result in account termination.
Impersonation and Misinformation: Do not impersonate EmpireDrop staff, moderators, or other users. You should not falsely claim to be an employee or agent of EmpireDrop, or imply you have authority or special status on the Website that you do not. Additionally, spreading false information with the intent to deceive other users is prohibited. If you are caught impersonating or scamming users, you will be banned and potentially reported to law enforcement.
Unauthorized Advertising or Solicitation: EmpireDrop is not a venue for you to advertise external products, services, or websites. You may not use user interactions to promote other platforms or referral codes for other services. Posting links to third-party sites, especially competitors or unrelated services, is not allowed unless explicitly permitted by us. This includes not soliciting other users for money, trades outside the Website, or personal information. Any such content may be removed and your account penalized.
Hacks and System Interference: You must not attempt to hack, DDOS (distributed denial of service), introduce malware, or otherwise interfere with the operation of our Website and Services. Any attempt to gain unauthorized access to other users’ accounts, EmpireDrop’s servers, or data, or to disrupt the normal functioning of the service, is a serious violation and will result in immediate termination and possible legal consequences. This includes injecting malicious code, using exploits to manipulate results, or attacking our infrastructure.

Enforcement And Consequences:

EmpireDrop reserves the right to investigate any suspected violation of these rules. We may employ various means to detect improper conduct, including automated systems and manual review. If a violation is confirmed or strongly suspected:
We may issue a warning to the user (for minor first-time offences at our discretion) and require an undertaking to comply moving forward.
We may remove or revoke any offending content (for instance, deleting a chat message that violates rules).
We may temporarily suspend the user’s Account or specific features.
For serious or repeated violations, we will permanently terminate the account (and any related accounts) without compensation. Termination for cause will result in forfeiture of all balances, items, and rewards as outlined earlier.
If the violation involved illegal acts, we will report it to the relevant authorities and cooperate with any investigation. We may also pursue civil legal action to recover any damages or losses incurred due to the user’s actions.
If your account is terminated or suspended for a violation, you will be notified (if possible) of the reason in general terms. We are not obligated to detail our detection mechanisms or all evidence, as that could compromise security measures.
EmpireDrop’s determination of a violation is final. However, if you believe your account was suspended or terminated in error, you may contact support to appeal. We will review any appeals on a case-by-case basis, but we make no guarantee of reinstatement. Frivolous or repeated appeals without new evidence may be ignored.

Intellectual Property

Ownership of EmpireDrop Materials: All content, materials, and intellectual property on or associated with the EmpireDrop Services are the property of EmpireDrop or its licensors, except for content provided by users (see User Content below). This includes, but is not limited to: the EmpireDrop name, logo, and branding; the design, look, and feel of the website and user interface; text, graphics, images, audio or video content provided by EmpireDrop; the compilation of data, software, algorithms (including the provably fair algorithm), and underlying code running the Website; and any other protectable components of the Services (collectively, the “EmpireDrop Materials”). These are protected by copyright, trademark, trade dress, patent, and other intellectual property laws. EmpireDrop Ltd retains all rights, title, and interest in the EmpireDrop Materials. Your use of the Services does not grant you any ownership rights in our intellectual property.
Limited License to Users: Subject to your compliance with these Terms, EmpireDrop grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and Services for your personal, non-commercial entertainment use only. This license is solely for the purpose of enabling you to participate in the EmpireDrop games and offerings as intended by us under these Terms. You may not: copy, reproduce, distribute, republish, frame, download, display, post, or transmit any part of the EmpireDrop Materials in any form or by any means, except as expressly permitted by us in writing. You also may not reverse-engineer or attempt to extract the source code of our software, modify or create derivative works of any EmpireDrop Materials, or use any of our intellectual property for commercial purposes without our prior consent. If you breach these Terms, this license will automatically terminate, and you must immediately cease any use of EmpireDrop Materials.
Trademarks: “EmpireDrop,” the EmpireDrop logo, and any other product or service names or slogans displayed on the Website are trademarks or service marks of EmpireDrop Ltd or its partners (whether registered or unregistered) (collectively, “Trademarks”). You must not use any EmpireDrop Trademarks without our prior written permission. All third-party trademarks are the property of their respective owners and are used on the Website solely to describe or reference the products and services they represent. Use of any third-party trademarks on our Website is not an endorsement or recommendation by us, and you must follow the guidelines of those third parties when referring to their marks.
User Content License: EmpireDrop may allow users to contribute content in certain areas of the Service. By creating, posting, or otherwise providing any content on EmpireDrop (collectively, “User Content”), you grant EmpireDrop Ltd a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display that User Content (in whole or in part) for the purpose of operating, improving, or promoting the Services. If you submit any suggestions or ideas regarding EmpireDrop, we are free to use those ideas without compensating you, and you also grant us the right to use those suggestions freely.
User Content Responsibility: You are solely responsible for any User Content you create or provide while using EmpireDrop. We do not pre-approve user content, and we do not claim ownership of your User Content, so you retain any ownership rights you have in the content, subject only to the license you give us above. By posting User Content, you represent and warrant that you have all necessary rights to that content and that our use of it as permitted by the above license will not violate any law or infringe any rights of others. This means you must ensure that your content:
does not violate any applicable law or regulation
Does not infringe the intellectual property or privacy, or other rights of any third party
Is not defamatory, obscene, abusive, or otherwise violative of our rules (see Section 5 for content-related conduct rules).
Monitoring and Removal: EmpireDrop is not obligated to monitor User Content, but we reserve the right to do so. We may remove, edit, or disable access to any User Content for any reason, including if we determine, in our discretion, that it violates these Terms or our policies, or is otherwise harmful, objectionable, or illegal. We are not responsible for and do not endorse any User Content. If you encounter User Content that you believe violates these Terms, you can report it to our support team.
Third-Party Content and Links: The Services may include references or links to third-party websites or services. Additionally, some content on EmpireDrop might be provided by third parties. EmpireDrop does not own or control third-party content and is not responsible for it. Third-party links are provided for your convenience, and their inclusion does not signify endorsement. If you visit any third-party site or use a third-party service, you do so at your own risk and should review their terms and policies. EmpireDrop will not be liable for any content or dealings you have with third parties.
Intellectual Property Complaints: If you believe that any content on EmpireDrop infringes your copyright or other intellectual property rights, please notify us promptly with specific details (for copyright, provide a DMCA notice or equivalent information). We will investigate and, if appropriate, remove or disable the infringing content in accordance with applicable intellectual property laws. We may also terminate the accounts of repeat infringers in appropriate circumstances.

Disclaimers and Limitation of Liability

“As Is” Service and No Warranty: EmpireDrop provides the Services on an “as is” and “as available” basis. To the maximum extent permitted by law, EmpireDrop disclaims all warranties of any kind, whether express, implied, or statutory, regarding the Services. This includes, without limitation, any warranties of merchantability (fitness for ordinary use), fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not guarantee that:
The Services will be uninterrupted, timely, secure, and error-free.
Any defects or errors will be corrected.
The results of using the Services (including game outcomes or item values) will be accurate or meet your expectations.
The quality of any products, services, information, or other material obtained through the Services will meet your requirements or expectations.

You assume all risk for any activities you engage in through EmpireDrop. Any reliance you place on information or systems on EmpireDrop is at your own risk. While we strive for fairness and accuracy, randomness by definition can produce undesirable outcomes, and we make no promise of any particular outcome for any given user.

User Responsibility and Risk: By using EmpireDrop, you understand and agree that engaging in the games and features on our Website involves financial risk. You may lose money by participating (for instance, by opening boxes and getting items of lesser value). You agree that you use and participate in the Services voluntarily and at your own risk. EmpireDrop is not responsible for any loss of virtual items, loss of opportunity, or loss of funds you might experience. Always play responsibly and within your means.

It is your responsibility to ensure that you fully understand how the Services work (if unsure about any feature or odds, please consult our FAQ or support). If you misuse the Service or interpret any part incorrectly, we will not be liable for losses that result from such misuse.

Limitation of Liability: To the fullest extent permitted by applicable law, in no event shall EmpireDrop Ltd, its directors, officers, employees, agents, partners, or suppliers be liable for any indirect, incidental, special, consequential or punitive damages. This includes, but is not limited to, damages for loss of profits, revenue, goodwill, data, or other intangible losses, arising out of or related to your access to or use of (or inability to access or use) the Services, even if we have been advised of the possibility of such damages.
Cap on Liability: To the extent that any liability is not legally excludable (for instance, certain jurisdictions do not allow an exclusion of liability for specific types of damages), our liability to you will be limited to the amount actually paid by you to EmpireDrop in the six (6) months immediately preceding the event giving rise to the claim (or, if no payments have been made, an amount of €50). This limitation applies whether the claim is based on contract, tort (including negligence), strict liability, or any other legal theory.
Exceptions: Nothing in these Terms shall limit or exclude liability for gross negligence, intentional misconduct, or for death or personal injury caused by our negligence, or any other liability that cannot be limited or excluded by law. However, to the extent the law allows, we exclude any such liabilities not explicitly addressed here.
Indemnification: You agree to indemnify, defend, and hold harmless EmpireDrop Ltd and its affiliates, and each of their respective officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) that arise out of or are related to: (a) your use of the Services, (b) your violation of any of these Terms, (c) your violation of any applicable law or regulation, or (d) your infringement of any rights of any other person or entity (including intellectual property rights or privacy rights). This indemnification obligation will survive any termination of your account or the Services.
Release: If you have a dispute with one or more users or any third party in connection with EmpireDrop, you release EmpireDrop (and our officers, directors, agents, subsidiaries, joint ventures, and employees) from claims, demands and damages of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. Our role is not to arbitrate disputes between users, and we are not liable for issues that are fundamentally between users or between a user and a third party.
Force Majeure: EmpireDrop shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control. Such causes include but are not limited to: acts of God, labor disputes or other industrial disturbances, electrical or power outages, utilities or other telecommunications failures, earthquakes, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism or war, or the failure of third parties (such as hosting providers, payment processors, or common carriers) to perform their obligations. In the event of a force majeure event, our obligations will be suspended for the duration of the event, and we will use reasonable efforts to find a solution by which our obligations may be performed despite the event.
No Guarantee of Availability: While we strive to have EmpireDrop available at all times, we do not guarantee continuous, uninterrupted access to the Services. There may be occasional maintenance, updates, or technical issues that cause outages or limited functionality. We try to schedule maintenance at off-peak times and give notice, but emergencies can happen. You acknowledge that downtime and technical issues are possible, and we will not be liable for any inconvenience or loss this may cause.
Results and Fairness: EmpireDrop utilizes randomization technologies (including provably fair algorithms) to determine game outcomes. While we commit to fairness in our system design, you accept that random outcomes can vary widely and that streaks of bad luck or good luck are not under our control. We do not guarantee that the distribution of wins will meet your personal expectations or any statistical norm in any given short timeframe. If you doubt the fairness of a result, you can check our Provably Fair verification tools or contact support for an explanation. However, a verified fair outcome stands as final; it is not something for which we have liability or can change.
No Gambling or Betting Service. To the fullest extent permitted by applicable law, you acknowledge and agree that your relationship with EmpireDrop is a contract for the provision of entertainment services and prize fulfilment only. Nothing in these Terms is intended to create, and you do not rely on these Services as, a gambling or betting contract, a casino service, a lottery, a financial service, an investment product or a savings scheme. You are not paying stakes into a common pool to be redistributed among players; instead, you are paying EmpireDrop for access to chance-based entertainment that may result in prizes. Classification of the Services under local law may vary, and it remains your responsibility to ensure that your use of the Services does not breach any laws that apply to you, including any laws that regulate gambling, betting or games of chance.

This Section 7 shall survive any termination of these Terms or your use of the Services.

Refund and Cancellation Policy

1. General Rule. All purchases and transactions made on EmpireDrop are final. By using the Services, you acknowledge that you are purchasing access to chance-based digital entertainment services, and that any physical or digital items you may receive are prizes resulting from that service, and thus, we do not provide refunds or exchanges except in very specific, approved circumstances.
2. Deposits. Deposits (card or crypto) credited to your Account fund your non-withdrawable balance as described in Sections 3.10 and 4. Deposits are intended to be used on the Website and are not withdrawable as such. As a rule, we do not refund deposits once they have been credited. In rare cases where a deposit remains entirely unused, you may contact support to request a refund; any such refund is at our sole discretion, may be subject to fees and KYC, and is a goodwill exception, not a contractual right. If you have used any part of the deposit, we will generally not refund the remainder.
3. Withdrawals and Cancellations. If you request a withdrawal (crypto or physical item) and it has not yet been processed, you may contact support to ask for cancellation. Once a crypto withdrawal has been broadcast to the blockchain or an item has been shipped, the transaction cannot be cancelled or reversed (see Section 4.2). We are not responsible for losses caused by incorrect wallet addresses or refusal of delivery.
4. Technical Errors. If a significant technical error prevents a game or transaction from completing correctly, we will either (a) complete it and grant the correct outcome, or (b) void it and return the stake to your balance. Purely cosmetic or visual glitches that do not affect the underlying random result do not entitle you to a refund; in such cases, the recorded outcome as determined by our systems and provably fair tools will stand.
5. Unauthorised or Erroneous Payments; Chargebacks. If you believe a payment was unauthorised or made in error, you must notify us and your payment provider without delay. We will investigate and, if we confirm that a transaction was unauthorised, we will refund it and may close or restrict the affected Account. Initiating a chargeback or payment reversal for a valid transaction is a breach of these Terms. In such cases, we may suspend or terminate your Account, void related winnings and items, offset any amounts owed to us against your Account balance, and charge you for any fees or losses we incur in connection with the chargeback.
6. Mandatory Consumer Rights. Where applicable law grants you a non-waivable right to cancel or obtain a refund for online services, we will comply with that law for users in the relevant jurisdiction. However, many statutory cooling-off or withdrawal rights do not apply to services that are fully performed immediately at your request or to certain digital content. By using the Services, you request immediate performance and acknowledge that, once performance has begun, any statutory cooling-off right may no longer apply, except where the law expressly provides otherwise. For the avoidance of doubt, EmpireDrop does not operate gambling or betting services.
7. Affiliate Earnings Adjustments. If you participate in our Affiliate Program and a referred user’s deposits are refunded, charged back, or found to be fraudulent or in breach of these Terms, we may adjust, withhold or reclaim any associated commissions or rewards in accordance with the Affiliate Program Terms.
8. Refund Process. If you believe you have a valid basis for a refund under this Section, you must contact customer support promptly and provide transaction details (such as date, amount, method and relevant IDs) and the reason for your request. We will review and respond within a reasonable time. Any refund will normally be made to the original payment method, where possible. Processing times may vary depending on banks, payment providers or blockchain networks.

Dispute Resolution and Legal Matters

While we strive to maintain a seamless and enjoyable experience, you may occasionally have concerns or disputes. This section outlines how disputes are handled and the legal framework governing these Terms.

Customer Support and Internal Resolution: If you have any complaints, disputes, or issues with the Services, please contact our customer support first. You can reach us by email specified i Section 1.13, or through the support portal on our website. Provide as much detail as possible about your issue, including relevant dates, screenshots, transaction IDs, or any evidence. Our support team will review your case and attempt to resolve it in good faith. Most issues can be resolved through our internal process, and we aim to respond to and resolve complaints promptly (typically within a few days). By using EmpireDrop, you agree to allow our support team to resolve any dispute before taking any formal legal action.
Escalation: If a dispute is not resolved to your satisfaction by our frontline support, you may request that the issue be escalated to management or a specialized team (for instance, a dispute about a banned account might be reviewed by our compliance team). We will provide a final determination or solution after escalation. This final internal response will represent EmpireDrop’s position on the matter.
Jurisdiction and Venue: You and EmpireDrop irrevocably agree that the courts of the Republic of Cyprus shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms or the Services, except that EmpireDrop may seek injunctive or equitable relief in any competent court to protect its rights or enforce judgments.
No Class or Representative Actions: To the extent permitted by law, any claims must be brought by you on an individual basis and not as a plaintiff or class member in any purported class, collective or representative proceeding.
Limitation on Time to File Claims: Any claim you may have against EmpireDrop arising out of or relating to the Services or these Terms must be brought within one (1) year from the date on which the cause of action arose, after which time such claim shall be permanently barred, unless a longer mandatory period applies under applicable law.
Injunctive Relief: Notwithstanding the above, EmpireDrop reserves the right to seek injunctive or equitable relief in any jurisdiction if necessary to protect our legitimate interests.
Attorneys’ Fees: To the extent permitted by law, the prevailing party in any court action arising out of or relating to these Terms or the Services shall be entitled to recover its reasonable legal fees and costs from the other party.

Affiliate Program

EmpireDrop may offer an affiliate or referral program that allows eligible users to earn commissions or rewards for referring new users (“Affiliate Program”). Participation is optional.
If you choose to participate in the Affiliate Program, your participation is subject both to these Terms and to the separate Affiliate Program Terms made available on the Website or in your affiliate dashboard, as updated from time to time. In the event of any conflict between these Terms and the Affiliate Program Terms with respect to affiliate matters, the Affiliate Program Terms will prevail.
We may modify, suspend or terminate the Affiliate Program, or your participation in it, at any time in accordance with the Affiliate Program Terms.

By using EmpireDrop.com or participating in its Services (including the Affiliate Program), you confirm that you have read, understood, and agree to these Terms of Service in their entirety. If you do not agree with any part of these Terms, you must discontinue use of the Website and Services immediately.

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